Shipping policy

All Homeraus sinks are handcrafted and made to order. Once your piece is ready, it is packed in a custom wooden crate and shipped fully insured. Estimated production and delivery times are shown in the delivery option you select at checkout and in your order confirmation.

We currently ship within the United States only. Orders with a delivery address outside the United States cannot be completed at checkout.

Shipping charges are calculated by the total weight of your order and are shown at checkout before payment.

Priority production (4-6 weeks or 6-8 weeks) is an optional upgrade available on sinks only and is selected at checkout. It shortens the estimated production time but, like all delivery estimates, is not guaranteed and does not entitle the buyer to a refund of the upgrade fee in case of delay. This upgrade is not offered on tables, accessories, or any other non-sink product.

We can deliver your order to your address. Delivery is considered completed once the product has arrived at the delivery address. Stone sinks are heavy, and depending on the size of your order, unloading may require extra help or proper equipment.

It is your responsibility to unload the crate from the truck to the ground and transport it to your garage or storage area. Please make sure you are properly prepared for unloading and carrying before your order is delivered. In any case, we strongly recommend you arrange extra help on the delivery day. We do not offer "Inside Delivery", which means the delivery driver will not be able to bring the crate into your garage, home, or storage area.

Upon delivery of your products, you are required to carry out an inspection of the products to ensure the goods delivered match your original order with us. You must inform us, prior to the installation, in case you notice any incorrect product, missing items, or any damage to your order within 10 days from the delivery date. We consider "Installation" as "Acceptance", hence no claims will be acknowledged once the products have been installed.

While we do understand that it is not always possible to carry out a detailed inspection of the material at the point of delivery, we do encourage our customers to inform the delivery driver, at the time of delivery acceptance, of any noticeable/major damage such as a broken or crushed crate. Upon notifying the driver, he would fill out the damage form and provide you with the damage reference number. We encourage you to take a picture of that damage form along with the damaged product. Once that is done, send those images and other information related to the damage to customerservice@homeraus.com so that our resolution team can investigate it further and bring the best possible resolution for you as soon as possible. In case the damage is not noticed at the time of accepting the delivery but is later found out, you must inform our customer service as soon as you notice it and send the images of the damaged crate/product to customerservice@homeraus.com prior to installation. Issuing a full refund or a replacement for the damaged product will be at the discretion of Homeraus. We analyze the situation on a case-by-case basis depending on the circumstances.

To ensure delivery can take place, please provide unrestricted, safe, and easy access and parking for the delivery vehicle at the point of delivery. If there is no one available at the Delivery Address to accept delivery, or there is limited access to the Delivery Address, or it is unsafe or impractical to make a delivery, or for any other reason delivery cannot take place, the shipment may be redirected to a warehouse. In this case, you may be required to pay a re-delivery fee.

Delivery dates are estimates only and although we will use our best endeavors to maintain these estimates, no liability is accepted for delay from any cause whatsoever. Any failure on the part of Homeraus to deliver within the time stated shall not entitle the buyer to repudiate the contract in whole or in part.

If you have any questions on the acceptance of the delivery, damage, missing products, or incorrect products, submit an online inquiry from our "Contact Us" section or email customerservice@homeraus.com.